Delivery Information
Shipping Policy
Canterbury offers Free Worldwide Shipping on every order. This page explains our order processing time, estimated delivery time, tracking updates, customs coverage, and what to do if you need help with a shipment.
Free Worldwide Shipping
1–3 days
2–5 days
1–3 days after shipment
Order Processing Time
Orders are processed within 1–3 days after your order is placed. Processing includes order review, item preparation, packing, and handoff for shipment.
During busy periods, order processing may take the full processing window. If we need additional information to complete your order, we may contact you using the email address provided at checkout.
Delivery Time
The estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary due to destination, customs processing, weather, carrier delays, incorrect address details, peak-season volume, or other circumstances outside normal handling.
| Shipping Service | Shipping Destination | Shipping Cost | Processing Time | Estimated Delivery Time |
|---|---|---|---|---|
| Free Worldwide Shipping | Worldwide | Free | 1–3 days | 2–5 days after shipment |
Shipping Destinations
Canterbury provides Free Worldwide Shipping. Orders may be shipped to available destinations worldwide unless checkout restrictions, local delivery limitations, or legal requirements prevent delivery to a specific address.
If your shipping destination is not accepted at checkout, please contact us at [email protected] so we can review the issue.
Shipping Rates
Shipping is free worldwide. You will not be charged a standard shipping fee at checkout for eligible orders placed through Canterbury.
Free Worldwide Shipping also includes customs duties, import taxes, brokerage fees, and other government charges. If such fees occur, they will be covered by us as part of the Free Worldwide Shipping service.
Tracking Your Order
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or begin showing movement.
- If tracking does not update right away, please allow the full 1–3 day tracking update window.
- If your tracking link shows no movement after that window, contact us for help.
- When contacting us, include your order number and the email address used at checkout.
Customs, Duties, Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any of these fees occur, they will be covered by Canterbury.
You should not be required to pay separate customs duties, import taxes, brokerage fees, or other government charges for your order. If you receive a customs or import-related payment request, please contact us at [email protected] before making any payment so we can review it.
Wrong or Incomplete Shipping Address
Please review your shipping address carefully before placing your order. Canterbury is not able to guarantee address changes after an order has been submitted or shipped.
- If you notice an incorrect or incomplete address, email [email protected] as soon as possible.
- Include your order number, the incorrect address, and the corrected shipping address.
- If the order has already shipped, we may not be able to reroute the package, but we will review the available next steps.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, please check your tracking information first. If the tracking information has not updated or the delay continues, contact us for support.
Lost Packages
If you believe your package may be lost, email us with your order number, tracking details, and shipping address. We will review the shipment information and help with the next step.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the package, packaging materials, and damaged item.
Missing Items
If an item appears to be missing from your shipment, contact us with your order number and photos of the package contents so we can review the issue.
Contact Us
If you have questions about shipping, tracking, delivery, customs coverage, or a package issue, contact Canterbury customer support at [email protected].
To help us assist you faster, please include your order number, the email address used at checkout, your shipping address, and a brief description of the issue.
We’re Here to Help
Thank you for shopping with Canterbury. Our Free Worldwide Shipping service is designed to make delivery simple, clear, and convenient from checkout to arrival.
