Overview

Canterbury respects your privacy and is committed to handling customer information responsibly. This Privacy Policy describes the types of information we may collect, why we use it, how we may share it, and the choices you may have regarding your information.

By using the Canterbury website, placing an order, submitting information, or contacting us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Canterbury may collect information that you provide directly, information created when you use our website, and information needed to complete purchases and customer service requests.

• Contact information: such as your name, email address, shipping address, billing address, and other contact details you provide.
• Order information: such as products purchased, order number, size, color, quantity, delivery details, returns, exchanges, and customer service history.
• Account information: such as login details, saved preferences, account settings, and profile information if account features are available.
• Payment-related information: such as payment method details needed to process a purchase through PayPal, Stripe, or credit card payment services.
• Communication information: such as messages, emails, contact form submissions, support requests, photos you send for order issues, and our responses.
• Website usage information: such as pages viewed, items added to cart, browsing activity, device information, IP address, browser type, referring pages, and general interaction data.
• Marketing preferences: such as whether you subscribe to email updates, your email preferences, and unsubscribe choices.

How We Use Information

Canterbury uses customer information to operate the online store, process orders, provide support, improve the website, and communicate with customers.

Order Processing & Fulfillment

When you place an order with Canterbury, we use the information you provide to complete the transaction and deliver your purchase. This may include using your name, contact details, shipping address, billing details, order details, and customer service messages.

We may also use order information to send important service messages, such as order confirmations, shipping updates, return instructions, refund updates, or responses to customer support requests.

Payment Information

Canterbury accepts payment through PayPal, Stripe, and credit card payment services. When you make a purchase, payment information is processed by the applicable payment provider so your transaction can be authorized, completed, refunded, or reviewed for fraud prevention.

Please do not send full payment card numbers, passwords, or other sensitive payment credentials by email or through a contact form. If we need information about a payment issue, we will ask only for details needed to identify the order or transaction.

Email Marketing

If you subscribe to Canterbury email marketing, we may use your email address and marketing preferences to send updates about products, promotions, offers, store news, and related content.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send service-related messages about your orders, returns, account, or customer support requests.

Service Providers

Canterbury may share information with service providers that help us operate the store and provide services to customers. These providers may process information only as needed to perform services for Canterbury.

• Payment processing through PayPal, Stripe, and credit card payment services
• Order processing, shipping, delivery, and fulfillment support
• Website hosting, store operations, security, and technical support
• Email marketing and customer communication support
• Analytics, performance measurement, and website improvement support
• Fraud prevention, risk review, compliance, and dispute support
• Customer service tools used to respond to messages and support requests

We may also share information when necessary to comply with applicable obligations, respond to lawful requests, protect our rights, prevent fraud, enforce our policies, or protect customers and the website.

Data Security

Canterbury uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, online store, payment system, email service, or method of electronic transmission can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive information by email.

Data Retention

Canterbury keeps personal information for as long as reasonably needed to provide the store, process orders, manage returns or exchanges, respond to customer service requests, maintain records, prevent fraud, resolve disputes, and meet applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for business, security, accounting, dispute resolution, or compliance purposes.

Customer Privacy Rights

Depending on where you live and the laws that apply, you may have certain privacy rights regarding your personal information.

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain personal information where applicable
• Request that we limit or object to certain uses of your information where applicable
• Withdraw consent for email marketing or other consent-based processing
• Opt out of marketing emails by using the unsubscribe link or contacting us
• Ask questions about how your information is used or shared

To submit a privacy request, contact Canterbury at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Canterbury website is not directed to children. We do not knowingly collect personal information from children as defined by applicable law.

If you believe a child has provided personal information to Canterbury, please contact us at [email protected] so we can review the request and take appropriate action.

International Users

Canterbury may process, store, or share information through service providers that operate in different countries. As a result, your information may be processed outside of the country where you live.

Privacy rights and protections may vary by location. Where applicable, we aim to handle customer information in a way that is consistent with this Privacy Policy and the privacy requirements that apply to our store operations.

Policy Updates

Canterbury may update this Privacy Policy from time to time to reflect changes to our website, store operations, services, technology, or privacy practices.

When we update this policy, we will revise the “Last updated” date near the top of the page. Your continued use of the Canterbury website after an update means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, or a customer privacy request, contact Canterbury at [email protected].

To help us respond more efficiently, please include your full name, the email address connected to your order or account, your order number if applicable, and a brief description of your request.