Customer Support
Ways to Contact Us
Need help with Canterbury? Send our support team a message and we’ll help with orders, shipping, returns, exchanges, product questions, or account help.
24–48 hours
Monday–Friday, 9:00 AM–6:00 PM
Before You Get in Touch
To help Canterbury review your request quickly, please include as much useful detail as possible in your message.
- Your full name and email address used at checkout
- Your order number, if your question is about an order
- The product name, size, color, or SKU if your question is about an item
- A brief description of what you need help with
- Photos, if they help explain a product or order issue
How We Can Help
Choose the topic that best matches your question so our team can understand what you need.
Order Support
Contact Canterbury for help with order details, order updates, item questions, or changes you need to request after placing an order.
Shipping Support
Reach out if you have a question about shipping status, delivery information, missing tracking details, or a delivery concern.
Returns & Exchanges
Need help with a return or exchange? Send your order number and the item details so Canterbury can review your request.
Product Questions
Ask us about sizing, fit, materials, product availability, rugby clothing, footwear, accessories, or choosing the right Canterbury item.
Account Help
If you need help with your Canterbury account, please include the email address connected to your account and a short description of the issue.
Contact Form
Use the contact form on this page if it is available, or email us directly at [email protected].
Privacy & Message Details
Please only share information needed to help us review your request. Canterbury uses the details you provide to respond to your message and support your customer service inquiry.
For your privacy, do not send full payment card details, passwords, or other sensitive personal information by email or contact form.
We’re Here to Help
Thanks for contacting Canterbury. Whether you have a question about an order, shipping, a return, an exchange, a product, or your account, our customer support team will review your message and reply within 24–48 hours.
