Returns Information
Return Policy
Canterbury offers 30 Days Free Returns on eligible items. Please review this policy before sending anything back, because all returns must be started through our customer service team first.
30 Days Free Returns
3–15 days after inspection
Contact customer service first
Step By Step Guide
To help us review and process your return correctly, please follow the steps below before sending back your item.
Contact Us First
Email Canterbury customer service at [email protected] within 30 days of receiving your order. Include your order number, item details, and the reason for your return.
Receive Return Instructions
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Send Your Return
Pack your item securely and follow the return instructions provided by our team. Returns sent without contacting customer service first may not be accepted.
30-Day Return Window
Canterbury accepts eligible return requests within 30 days of the date your order is delivered. Return requests made after the 30-day window may not be accepted.
The 30 Days Free Returns service applies only to approved eligible returns that have been started through Canterbury customer service.
Return Eligibility
To be eligible for return, your item must meet the condition requirements below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in original condition.
- The item must include original tags, labels, packaging, and accessories where applicable.
- The item must not show signs of wear, damage, stains, odors, alteration, or misuse.
- The return must be approved by customer service before the item is sent back.
Returns sent without contacting customer service first may not be accepted. Please do not send any return until you receive the correct return instructions and return details from our team.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items returned after the 30-day return window
- Items that have been worn, washed, used, altered, damaged, or are not in original condition
- Items missing original tags, labels, packaging, or included accessories
- Items marked as final sale or non-returnable at the time of purchase, if applicable
- Gift cards, if offered
- Personalized, customized, or made-to-order items, if offered
- Hygiene-sensitive items where packaging or hygiene seals have been opened or removed, if applicable
How to Start a Return
To start a return, email Canterbury customer service at [email protected]. Please include:
- Your full name
- Your order number
- The email address used at checkout
- The item name, size, color, and quantity you want to return
- The reason for your return request
- Photos, if the item is damaged, defective, incorrect, or there is another visible issue
Return Shipping Cost
Canterbury offers 30 Days Free Returns for eligible approved returns. To use this service, you must contact customer service first and follow the return instructions provided by our team.
Returns sent without approval or sent to the wrong location may not be accepted and may not qualify for free return service.
Refund Process
After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, your refund will be processed to the original payment method.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may also depend on your payment provider.
We may contact you if additional information is needed before your return can be completed.
Exchanges
If you need a different size, color, or item, contact us at [email protected] before sending anything back. Our team will explain the available options based on your order and item availability.
In some cases, the fastest option may be to return the original item for a refund and place a new order for the item you want.
Damaged, Wrong, or Defective Items
Damaged Items
If your item arrives damaged, email us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.
Wrong Items
If you received the wrong item, size, or color, contact us with your order number and photos of what you received so we can review the issue.
Defective Items
If you believe your item has a defect, please provide a description of the issue and photos that clearly show the concern.
Keep the Packaging
Please keep the original packaging until your issue has been reviewed, as it may help us assess the order and provide the correct next step.
Final Sale Rules
Items marked final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return or refund unless the item arrives damaged, defective, or incorrect.
If you are unsure whether an item is final sale or returnable, contact Canterbury customer service before starting a return.
Contact Us
If you have questions about a return, refund, exchange, damaged item, wrong item, or return eligibility, contact Canterbury customer service at [email protected].
Please include your order number and a short description of your request so we can help you more quickly.
We’re Here to Help
Thank you for shopping with Canterbury. If your order is not quite right, our team is here to guide you through the 30 Days Free Returns process.
